Refund & Cancellation Policy
Last updated: 7 October 2026
Caliptic is free for one user with every feature included, so you can try it fully before paying for a team plan.
1. Payments and Merchant of Record
Plans are sold and processed by Paddle as our Merchant of Record. Payments, invoices, and refunds are handled through Paddle, and Paddle’s Buyer Terms also apply.
2. Cancellation
You can cancel at any time. When you cancel, your plan stays active until the end of the current billing period and you are not charged again. After that your installation returns to the Free plan (one user); nothing is deleted. To cancel, use the link in your Paddle receipt, or contact us at [email protected] and we will help.
3. Refunds
If you are not satisfied, you may request a full refund within 14 days of a purchase or renewal by contacting [email protected] with your order ID. Where local consumer law grants you stronger rights (for example an EU/UK right of withdrawal), those rights apply.
When a purchase is refunded in full, the plan it activated ends and the installation returns to the Free plan.
4. How to request a refund
- Email [email protected] from the address used to purchase.
- Include your order or transaction ID from the Paddle receipt.
- We confirm and process eligible refunds through Paddle to your original payment method.
5. Chargebacks
If something looks wrong on your statement, please contact us first — we can usually resolve it faster than a chargeback.
Contact: [email protected]